Frequently Asked Questions
Everything you need to know about shopping with Live Co.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for store credit, while a small restocking fee applies for refunds to the original payment method.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Model Stats' section.
Are your materials sustainably sourced?
At Live Co., we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my package in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your delivery status.